01
PREVENTIVE MAINTENANCE
With periodic visits to your establishments
02
REACTIVE MAINTENANCE
Handling and management of incidents or breakdowns in accordance with the code:
RED CODE
< 4 Hours
YELLOW CODE
24-72 Hours
GREEN CODE
7 Days
03
URGENCY SERVICE 24/7
Average emergency attendance in less than 4 hours
04
OPENINGS, CLOSURES, AND RENOVATIONS
With adjusted times and costs
Results that speak for themselves
These numbers support our commitment to maintaining flawless stores
1h 47min
Average response time for in-store emergency service
4,8/5
Customer Feedback
88%
Effective resolution of issues achieved on the first visit
Monitoring and tracking of every visit. No exceptions!
Global multi-point Retail experts, with a free platform and real-time digital reports, 100% online, and an exclusive quality control department backed by Bureau Veritas, we guarantee an unparalleled maintenance service.
Describe your image
Describe your image
Describe your image
Access reports and cost statistics, as well as feedback from interventions conducted in your stores, from anywhere.
Quality control procedures, satisfaction surveys, and incident management for services provided to customers.
What our customers think
global
Rating
speed of service
problem solving
technician's behaviour
*Ratings out of 5.
Álvaro
Store Manager
I am writing this email to thank you for your attitudes and good work. They not only did what we had pending satisfactorily, but they themselves found some more things and fixed them. His work and his attitude, both with his own work and with all the members of the team, is a 10.
Sara
Store Manager
"I am writing to thank you for your service since today's work has been carried out on time and each one of the tasks to be carried out correctly. Very good service."
Carolina
Store Manager
"The staff that comes to our store to make repairs is a worker of 10. He has always arrived on time and has done his job perfectly, correct, friendly and polite. As worked he is a crack, he likes to leave everything perfectly finished, he is a great professional!"
Alba
Store Manager
"We are very happy with the work he does in the store, he is a very professional, efficient and decisive person, he is always aware of anything to improve. Always with a smile (although it is not visible now :))"
